Draft — pending legal review
Refund & Returns Policy
Prepaid wallet credits
Wallet funds and lead charges are non-refundable except for approved lead-return credits or where required by law. Approved lead returns are credited to your wallet, not refunded to your card. Unused wallet balances are not refundable unless required by law.
Requesting a lead return
Use My Leads or Returns in your account to request a return within the applicable window. The default real-time lead return window is 72 hours. Reasons eligible for review include bad phone, bad email, not a business owner and a duplicate lead you already had. Provide any supporting details. A merchant already having a processor and not being interested is not a valid return reason. Aged leads are generally non-returnable except for bad phone, when enabled under the applicable return settings.
Review and support
Requests are reviewed against the applicable lead-return policy; submitting a request does not guarantee approval. Your account shows the decision and any approved wallet credit. For payment questions, contact chad@kluiq.com. See the Buyer Terms for the complete account terms.